Terms & Conditions
Updated March 2026
The Quotation, these terms and conditions, and any Installation Plan issued by the Company together form the Contract between the Client and the Company.
Please also read the Company’s privacy policy available at: http://www.sunworks.je/privacy-policy
1.0 Interpretation
| Word / Term | Definition |
|---|---|
| Company / our / we / us | Sun Works (C.I.) Ltd, a company incorporated in Jersey under company number 113823. |
| Company Materials | Any designs, drawings, schematics, models, calculations, reports, specifications, design documentation, technical information or other materials prepared by the Company or prepared on behalf of the Company in connection with the proposed Works. |
| Company Registered Office | “Les Cauchez”, La Rue de la Mare des Cauchez, St. Ouen, Jersey JE3 2HP. |
| Completion | Installation or other Works completed to a satisfactory standard, including any required demonstrations or commissioning of the System. Minor defects that do not affect normal use of the System do not prevent completion, provided the Company corrects them as soon as possible. |
| Contract | The agreement between you and the Company for the System and the Works following acceptance of the Quotation, incorporating these terms and conditions, the Quotation and any Installation Plan, information or schedules issued by the Company. |
| The Client | Person or entity contracting with the Company named in the Quotation. |
| Design Pack | The design documentation prepared following the survey, including drawings, calculations, technical specifications, reports and any additional technical surveys or information forming part of the design for the proposed Works. |
| First Payment | The sum set out in the Quotation, or otherwise specified by the Company, that is payable upon Quotation Acceptance. |
| Force Majeure Event | Any event beyond the Company’s reasonable control that prevents or delays performance of its obligations, including extreme weather, public authority actions, industrial action, utility failures, or supplier/contractor failure. |
| Installation Plan | An optional document issued by the Company after Quotation Acceptance setting out job-specific technical, commercial or site-related information. An Installation Plan forms part of the Contract only if issued by the Company and does not amend the Terms unless expressly stated. |
| Liability | Actions, awards, costs, claims, damages, losses (including direct or indirect consequential losses), demands, expenses, loss of profits, loss of reputation, judgments, penalties and proceedings and any other losses and/or liabilities. |
| Party | Either the Client or the Company. |
| Property | The property stated in the Quotation where the Installation Works will be carried out. |
| Quotation | Any written quotation or written confirmation of price or scope issued by the Company for the System or Works, whether sent by email or other means, to the Client or your authorised representative. This includes written confirmations where a formal quotation has not been issued; however, it does not include cost estimates. |
| Quotation Acceptance | Written confirmation from you or your authorised representative that the System or Works described in the Quotation should proceed at the indicated price. If more than one quotation exists for the same System or Works, the latest quotation applies. |
| Surveys | The Company’s or its subcontractor’s surveys (excluding structural surveying), assessing the suitability of the Property for installation of the System. |
| System | The works, services, equipment, materials or installations provided under the Contract as described in the Quotation or any Installation Plan, including associated or ancillary works reasonably required to deliver them. |
| Variation | Any change to the price and/or specification of the Works or System arising after Quotation Acceptance. |
| Writing / Written | Includes email. |
| Welfare facilities | Access to a toilet with hot and cold running water to facilitate hand washing. |
| the Works | The supply, installation, assembly, commissioning, testing and any associated or ancillary activities relating to the System to be carried out at the Property, as specified in the Quotation or any Installation Plan. |
2.0 Property Ownership
We have entered this Contract on the basis that either you are the legal owner of the Property, or you have the written consent of the legal owner of the Property to order the Installation of the System and the Works. We reserve the right to verify ownership of the Property and you agree that, if requested by us to do so, you will cooperate with our verification enquiries, including providing information and/or documentation that we reasonably require to conclude such enquiries.
3.0 Contract Agreement (Quotation Acceptance)
3.1 Quotation Acceptance
By providing or authorising Quotation Acceptance, you agree to the Quotation and enter into the Contract on these terms and conditions.
3.2 Installation of System
We will carry out the Works as specified in the Quotation and in any Installation Plan issued by the Company, or as otherwise agreed in writing. We may make minor or technically necessary modifications to the System.
3.3 Installation Dates
We will use reasonable efforts to carry out the Installation and the Works on the estimated date. If we need to rearrange the estimated date, we will use our best endeavours to reschedule the Installation Plan as closely as reasonably possible and we will tell you as soon as we can. It is not a condition of this Contract that the Installation or the Works must be provided on the estimated date.
3.4 Changing Installation Date
If you need to change the date for the Installation or the Works, you must contact us as soon as you are able to and we will try to arrange an alternative date with you.
3.5 Exclusivity of Terms
To the maximum extent permitted by applicable law, and unless we agree otherwise in writing, these terms and conditions apply to the Contract to the exclusion of any other terms that you may seek to impose or incorporate, or which may be implied by law, trade custom, practice or course of dealing.
4.0 Price & Payment
4.1 Contract Price and Payment Stages
The price for the System, the Installation and/or the Works will be as set out in the Quotation (or otherwise agreed between you and us in writing) subject to any additional payments that become due in accordance with these terms. The Contract price is payable in the stages set out in the Quotation or as otherwise specified by us in writing.
4.2 Payment Timing and Progression
All payments must be made at the appropriate stage(s) before we can carry out the next stage of the Works.
4.3 Payment Methods
Payment should be made to the Company’s bank account as set out in the Quotation or as otherwise provided to you. We may also accept payment by such other methods as the Company may make available or agree with you in writing.
4.4 Commencement Conditions
Unless the Quotation expressly states otherwise, no preparatory or subsequent work or activities relating to the Works (including design, surveys, ordering of materials or subcontractor bookings), will commence until the First Payment has been received by us in full and in cleared funds.
4.6 Late Payment Interest
We reserve the right to add interest at the rate of 3% above the Bank of England base rate calculated daily on any sum due from you to us which is overdue by 30 days or more. This shall not apply for the period of a dispute if you dispute the payment owing in good faith and let us know promptly after you have received the invoice that you dispute it.
4.7 Final Payment on Completion
Unless we expressly agree otherwise in writing, the balance of the price due under the Contract shall be payable on Completion.
4.8 Passing of Risk and Title
The risk in and title to the System shall pass to you on Completion. We retain ownership of the System and any Installation equipment until the balance of the price due for them has been received by us in full and in cleared funds.
4.9 GST and Taxes
All amounts payable by you under the Contract are exclusive of amounts in respect of any GST (or other applicable sales tax) chargeable from time to time. You shall be liable to pay to us such additional amounts in respect of GST (or other applicable sales tax) as are chargeable on the supply of the System, the Installation and the Works at the same time as payment is due for the same.
4.10 Credit and Risk Checks
We may carry out credit or similar checks before the Installation or any Works. Such processing is governed by the Company’s privacy policy. If those checks reasonably indicate a significant risk of nonpayment, we may require payment of the full Contract price before the Installation or any Works proceed.
5.0 Access, Welfare & Site Conditions
5.1 Access
You agree to provide clear, safe and unobstructed access to all areas required for the Works, including loft spaces, roof areas, electrical boards and external access routes. Failure to provide unimpeded access during the installation period may result in additional costs to cover any time overruns resulting from disruptions to the working days on site. Any known access restrictions must be communicated at the quotation stage so that the works can be costed accordingly.
Any scaffolding provided by the Company or its contractors to carry out the Works must not be used by any person other than the Company unless the Client has obtained the Company’s prior written permission. Any permitted use must be strictly for the purpose and on the terms agreed in writing. The Company accepts no liability for any accidents, injuries, losses or damage arising from any use of the scaffolding (whether authorised or unauthorised) by the Client or any third party at any time while the scaffolding remains on site.
Any other exclusion zones communicated during the works by the Company must be adhered to. We cannot be held responsible for any accidents or injuries resulting from unauthorised access to exclusion zones outside of working hours.
5.2 Welfare and Site Clearance
You agree to ensure that the Property is kept clear and allow access to enable the Works to be carried out at all reasonable times, including at weekends and on bank holidays (by prior arrangement), and to permit, without charge, access to an electricity supply, water, washing facilities and toilets on site. If you require the Company to provide temporary welfare facilities or utilities instead, you must notify us at the time of acceptance (or as soon as practicable before scheduling). Such provision will be arranged by the Company as a chargeable item and any resulting change to time or cost will be treated as a Variation.
5.3 Pre-Installation Checks and Suitability Notifications
We will carry out reasonable preinstallation checks and take photographic evidence where appropriate to confirm that the Property and roof coverings appear suitable for the Works. If these checks identify any issues that may affect the suitability, safety or quality of the Installation, we will notify you as soon as reasonably practicable and advise on any recommended improvements or upgrades. Any additional works or upgrades required to ensure a safe and satisfactory Installation will be treated as a Variation and must be agreed before Installation proceeds.
5.4 Roof Coverings
During the Installation it is possible that some roof coverings may be damaged. Any accidental damage caused by us to roof tiles, slates, shingles, metal sheets, felt, membranes or other roof coverings will be rectified as soon as reasonably possible; however, we are not responsible for damage arising from preexisting defects, agerelated brittleness or deterioration of roof coverings.
5.5 Condition of Existing Roof or Structure
We will use reasonable endeavours to highlight any visible signs of deterioration or issues with existing roof coverings or structure where reasonably identifiable during surveys or Installation. Any recommendations we make are advisory only, and we are not responsible for issues that could not reasonably have been identified or were concealed, latent or related to agerelated deterioration.
5.6 Other Damage and Remediation
We will always take reasonable care while carrying out the Works and will put right any accidental damage we cause. However, we cannot be responsible for issues that arise from preexisting defects, hidden conditions or agerelated deterioration that could not reasonably have been identified during surveys or Installation. If any remedial Works are required as a result of such conditions, these will be chargeable. You should ensure that suitable building and contents insurance is in place for the Property.
5.7 Temporary Weather Protection
We will take reasonable precautions to protect the Property while roof coverings are temporarily removed or adjusted, including the use of tarpaulins or temporary coverings where appropriate. However, temporary exposure may be unavoidable at times during the Works, and we may delay or pause certain parts of the Installation if weather conditions make it unsafe or unsuitable to proceed. We are not responsible for water ingress caused by weather conditions unless due to our proven negligence.
5.8 Internal Damage
We are not responsible for internal damage such as staining, decoration or water marks caused by preexisting defects, hidden conditions, agerelated deterioration or adverse weather during temporary roof exposure, unless caused by our proven negligence. Any remedial Works you request in such circumstances will be chargeable.
5.9 Storage of Materials and Equipment
You agree to provide a safe and suitable location for temporary storage of materials, tools and equipment where reasonably practicable. We are not responsible for loss or damage to stored materials or equipment unless caused by our proven negligence.
5.10 Temporary Power or Service Interruptions
Temporary interruptions to electricity, internet, alarms or other services may be required to carry out the Works. We will pre-advise and minimise disruption where reasonably possible, but we are not responsible for any loss resulting from such interruptions unless caused by our proven negligence.
5.11 Removal of Fixtures or Access Panels
Where access is required, we may need to temporarily remove or adjust insulation, boarding, fixtures or access panels. We will reinstate such items as soon as reasonably possible, but we are not responsible for preexisting defects, deterioration or cosmetic reinstatement unless caused by our proven negligence.
6.0 Warranties
6.1 Workmanship Warranty
We warrant that the Installation and any related Works carried out by us will be free from defects in workmanship for 12 months from Completion. You must notify us of any Property damage you believe we have caused as soon as reasonably practicable and, where visible, within 90 days of Completion so that we can investigate and remedy it efficiently. This notice expectation does not apply to latent or hidden issues.
6.2 Manufacturer Warranties
All manufacturer warranties for products or components forming part of the System apply in addition to this workmanship warranty and are provided directly by the relevant manufacturer.
6.3 Exclusions
These warranties do not apply to defects arising from fair wear and tear, accidental damage, misuse, negligence, failure to follow instructions/maintenance procedures, or any alteration, interference or repair carried out by you or any third party without the Company’s prior written approval, or where other contractors have worked on or affected the System or any interface with it. Any separate warranty letters provided by the Company apply in addition to these terms and may include further conditions.
6.4 Making a Claim and Manufacturer Contributions
To make a warranty claim, notify us in writing within the applicable warranty period. We may identify and start the process ourselves without your notice. In all cases, we will respond and arrange an inspection within a reasonable time.
Where a manufacturer provides a replacement or discounted item under warranty, we will pass this benefit to you. You must pay any remaining costs, including labour, access, removal, reinstatement, or other works needed to replace the item.
Manufacturer warranties typically cover replacement parts at no cost, but labour, access, and associated works are chargeable to you unless the manufacturer covers them.
6.5 Warranty Period
Repair or replacement under this clause does not restart or extend the warranty period.
6.6 Transferability
These warranties are transferable to a new owner of the Property, provided that the System remains installed at the Property and we are notified of the transfer.
6.7 Performance Disclaimer
We do not guarantee the performance or output of the System, and any estimated performance figures are indicative only.
6.8 RMA Requirement
We will not replace or install any manufacturer supplied replacement item until the manufacturer has approved the return material authorisation (RMA) or equivalent warranty claim. We will use reasonable endeavours to assist with and expedite the RMA process, but the timing and outcome are outside our control. Once an RMA has been approved and a replacement item has been supplied, we will arrange replacement within a reasonable time.
7.0 Defective System or Part of System
7.1 Fault Reporting
If you believe that the System or any part of it is defective, notify us as soon as possible and in any event within 12 months of Completion. We will arrange an inspection within a reasonable time.
7.2 Faulty Parts Only
If a defect is confirmed, we will repair or replace only the faulty part of the System and not the entire System unless otherwise required.
7.3 Removal of Non-Faulty Items
If you ask us to remove or replace any part of the System that is not faulty, we may do so at our discretion and this will be chargeable.
8.0 Price Increase and Change of Quotation (Variations)
8.1 Basis of Quotation and Handling of Changes
The price in the Quotation is based on the information available at the time of quoting. If surveys, design development, authority or utility requirements, or unforeseen conditions identify changes that affect the scope or cost of the Works, the Company may revise the Quotation. Any revision will be treated as a Variation and discussed with you before any additional cost is incurred.
8.2 Provisional Scaffolding Costs
Any scaffolding cost included in the Quotation is a provisional estimate based on an initial survey. The final scaffolding cost will be confirmed once the scaffold contractor has completed their assessment. Any difference will be communicated and treated as a Variation.
8.3 Requirement for Written Confirmation
The Company will not carry out any changed or additional work, or incur any additional cost, without discussing the Variation with you. No Variation is binding unless confirmed in writing.
9.0 Surveys
9.1 Nature of Surveys
Surveys carried out by the Company are non-structural surveys and are undertaken only to assess the suitability of the Property for the proposed Works. They are not full structural surveys or engineering assessments.
9.2 Changes Identified by Surveys
If a Survey identifies that changes to the specification or design of the Works may be required, we will highlight this to you and discuss the available options.
9.3 Technical or Safety Issues
If a Survey identifies significant technical or safety issues which make the satisfactory or safe completion of the Works materially more difficult or not reasonably practicable, the Company may cancel the Contract by written notice.
9.4 Cancellation Following Survey Findings
If the Company cancels the Contract under clause 9.3, the Company will provide written reasons for the cancellation. Cancellation will be without Liability to either party, except that you will remain liable for any reasonable costs already incurred, including any specialist surveys or preparatory work carried out before cancellation.
9.5 Electrical Suitability and Upgrades
Electrical suitability can only be fully assessed during detailed surveys, design development or Installation. If these checks identify that upgrades, alterations or safety works to the Property’s electrical installation are required to enable the Works to be completed safely or in compliance with regulations, we will notify you as soon as reasonably practicable. Any such works will be treated as a Variation. The Company is not responsible for delays or additional costs arising from electrical issues that could not reasonably have been identified earlier.
10.0 Consents and Responsibilities
10.1 Permissions and Data Consents
You confirm that all owners or authorised parties have consented to the Works and that any required permissions, consents or approvals (including planning and building permission, landlord or management company approval, listed building consent or any required neighbour permissions) have been obtained.
You acknowledge that an internet connection is a contractual requirement for the System to enable data transmission for performance monitoring and to allow the accompanying App to function. This connection transmits live production data to the inverter manufacturer, with that data also being visible to the Company for support purposes and warranty for certain manufacturers.
If an internet connection will not be available or used at the Property, you must notify us in writing before Quotation Acceptance. In such cases, the Company may supply a GSM or cellular data solution at additional cost where technically feasible, and any such solution will be specified upfront in the Quotation.
10.2 Accuracy of Information
You must ensure that all information you provide to us, including information relied upon in the Quotation and during any Survey, is accurate and complete. We will rely on the information you provide when assessing the Property and planning the Works.
10.3 Installation Plan Responsibilities
Where an Installation Plan has been issued, you confirm that you have reviewed any responsibilities allocated to you and have informed us of any matters that may affect your ability to meet those responsibilities.
10.4 Property Readiness
You must ensure that the Property is prepared so that we (and our contractors) have safe and reasonable access to carry out the Works. This includes keeping access areas clear and following any reasonable instructions we provide regarding site readiness.
10.5 Protection of Belongings
You must ensure that belongings are protected and that any valuable or breakable items in areas we need access to are moved to a safe place before the Works begin.
10.6 Boundary and Covenants
You must ensure that the Works will not breach any boundary limits or restrictive covenants and will not encroach onto neighbouring properties. If in doubt, you should check your title plans and speak to neighbouring owners early.
10.7 Neighbour Permissions
Where the Works may affect a neighbouring property or require access over neighbouring land, you are responsible for informing neighbours and obtaining any necessary permissions. We will coordinate with you and provide any information you reasonably need. Occasionally, third-party contractors such as scaffolders may attend slightly earlier than planned for survey or preparation. This is normal practice, but you should make neighbours aware that this may occur. We are not responsible for neighbour relations, or for delays, changes or additional costs where permissions are refused or withdrawn.
10.8 Media for Quality Assurance
You agree that we may take photographs or limited video of the Works for internal quality, compliance and recordkeeping purposes. On occasions we may also use nonidentifiable images of the Installation for training, demonstration or marketing. We will not publish any images that clearly identify you or the Property without your separate written consent.
11.0 Cancellation
11.1 Customer Cancellation
You may cancel the Contract at any time by written notice. You will remain liable to pay for the First Payment (covering upfront works, preparatory costs, surveys, design, specialist reports, and any disbursements or third-party fees incurred prior to cancellation), together with any specialist or third-party costs already incurred beyond the First Payment, and any goods specially ordered that cannot be returned without loss. We may withhold release of Company Materials until all such amounts are paid.
11.2 Company Cancellation
We may cancel the Contract by written notice if: (a) the Works cannot be carried out safely or lawfully, (b) required permissions or consents are refused, withdrawn or not provided, (c) surveys or design identify conditions that make the Works not reasonably practicable, or (d) you fail to make due payments or provide access within a reasonable time. Cancellation will be without Liability to either party, except that you will remain liable for any reasonable costs already incurred, including any specialist surveys, design or preparatory work.
12.0 Limitation of Liability
12.1 No Liability Where Prevented by Your Actions
We will have no Liability to the extent we are prevented or delayed from complying with our obligations under the Contract by anything you or anyone acting on your behalf does or fails to do (or, where you are not the Property owner, by anything the Property owner does or fails to do).
12.2 No Liability for Matters Caused by You
We will have no Liability in respect of any matter caused by anything you or anyone acting on your behalf does or fails to do (or, where you are not the Property owner, by anything the Property owner does or fails to do).
12.3 Continued Use After Defect
We will have no Liability for any matter caused or contributed to by your continued use of the System after any defect or damage has become apparent or should reasonably have become apparent.
12.4 Defects Caused by You
We will have no Liability for defects in the Installation or System caused or contributed to by you to the extent so caused or contributed.
12.5 Liability Limited to Our Breach
To the maximum extent permitted by applicable law, we will have no Liability except for Liability directly caused by our breach of this Contract.
12.6 No Liability for Unforeseeable Loss
We will have no Liability for any loss or damage which neither you nor we could reasonably foresee at the date of this Contract.
12.7 No Liability for Third-Party or Customer Arranged Works
We will have no Liability for any damage to your property, or for any delays, caused by any extra works that you have arranged yourself.
12.8 Cap on Liability
To the maximum extent permitted by applicable law, our total Liability under or in relation to this Contract shall not exceed the total price paid to us under this Contract.
12.9 Exclusion of Implied Terms
All warranties, terms, conditions and duties implied by law, including those relating to fitness, quality or adequacy, are fully excluded to the extent permitted by applicable law.
12.10 Excluded Types of Loss
To the maximum extent permitted by applicable law, we shall have no Liability under or in connection with this Contract for any:
(a) loss of profits; (b) loss of sales or business; (c) loss of agreements or contracts; (d) loss of anticipated savings; (e) loss of use or corruption of software, data or information; (f) loss of or damage to goodwill; (g) special, indirect or consequential loss; (h) loss of solar electricity generating capacity; or (i) solar PV downtime.
12.11 Opportunity to Remedy
You will, where reasonable, give us a reasonable opportunity to remedy any matter for which we may be liable before you incur any costs or expenses in remedying the matter yourself. If you do not do so, we shall have no Liability to you for that matter to the maximum extent permitted by applicable law.
12.12 Evidence of Claims
You must provide written evidence of any claim for which you allege we are liable, together with written details of how the loss was caused by us and the steps you have taken to mitigate the loss, before we shall have any Liability for the claim.
12.13 Basis for Limitations
The limitations in this Contract are necessary to allow us to provide the System and Installation at their current prices.
12.14 Non-Excludable Liability
Nothing in the Contract limits or excludes any Liability which cannot legally be limited or excluded by us.
13.0 Intellectual Property Rights
13.1 Ownership of Company Materials
All designs, drawings, schematics, models, calculations, reports, specifications, design documentation, technical information and any other materials or deliverables produced by or on behalf of the Company in connection with the Works (“Company Materials”) are and shall remain the sole and exclusive property of the Company.
13.2 Rights Reserved
The Company retains all rights, title and interest in and to the Company Materials, including all associated intellectual property rights, whether such materials are incorporated into any product or deliverable provided to you. The Company is not required to release native or editable versions of any Company Materials unless all amounts due for those materials have been paid in full.
13.3 Restrictions on Use
Company Materials may not be reproduced, distributed, modified, published or used for any purpose other than the project and the Property for which they were originally provided without the Company’s prior written consent. Where Company Materials incorporate work produced by third-party designers or engineers, such rights are owned by those parties and are licensed to you only to the extent necessary for the proper use of the Works.
14.0 Force Majeure
14.1 No Liability for Force Majeure
We will have no Liability and shall not be responsible for any failure to perform, or delay in performance of, any of our obligations under this Contract or in respect of any other matter that is caused by a Force Majeure Event.
14.2 Suspension of Obligations
Our obligations under this Contract are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to find a solution by which our obligations under this Contract can be performed despite the Force Majeure Event.
14.3 No Liability for Installation Delays
Without prejudice to the foregoing, the Company will have no Liability for any delay in Installation due to factors beyond our control including delays occurring due to applications/granting of permissions/consents and/or adverse weather conditions.
15.0 Data Protection and Your Personal Information
15.1 Privacy Policy
The basis on which we collect and process your personal information is set out in the Company’s privacy policy which can be found at: http://www.sunworks.je/privacy-policy/
15.2 Importance of Reading Privacy Policy
It is important that you read the Company’s privacy policy so that you are fully aware of how and why we use your personal information.
16.0 Assignment and Subcontracting
16.1 Assignment
You may not assign or transfer your rights or obligations under this Contract without our prior written consent.
16.2 Subcontracting
We may subcontract any part of the Works, but we remain responsible for the acts and omissions of our subcontractors as if they were our own.
16.3 Transfer on Sale of Property
If you sell the Property, this Contract will not automatically transfer to the new owner unless we agree in writing.
17.0 Notices
17.1 How Notices Must Be Given
Any formal notice under this Contract must be given in writing and sent by email or by post to the most recent address or email address provided by the receiving party.
17.2 When Notices Take Effect
A notice is deemed received: (a) if sent by email, on the next Business Day after sending; (b) if sent by post, two Business Days after posting.
17.3 Contact Details
It is your responsibility to ensure that we always have your correct and current contact details.
18.0 General
18.1 Entire Agreement
This Contract forms the entire agreement between us and replaces any previous discussions or understandings relating to the Works.
18.2 Severability
If any part of this Contract is found to be invalid or unenforceable, the rest will continue in full force.
18.3 No Waiver
If we delay exercising any right under this Contract, that does not prevent us from exercising it later.
18.4 Third-Party Rights
No one other than you and us has any rights under this Contract.
18.5 Variations to This Contract
Any amendment to this Contract must be agreed in writing.
19.0 Governing Law and Jurisdiction
19.1 Governing Law
This Contract and any dispute or claim arising out of or in connection with it shall be governed by the laws of Jersey.
19.2 Jurisdiction
The courts of Jersey shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract.
20.0 Dispute Resolution
20.1 Good Faith Discussions
In the event of any disagreement, claim, or dispute arising out of or in connection with these Terms and Conditions, the parties shall first use all reasonable efforts to resolve the matter amicably through good faith discussions. Either party may initiate this process by providing written notice to the other party outlining the nature of the dispute.
20.2 Mediation
If the dispute is not resolved within 28 days of the written notice referred to in clause 20.1, the parties agree to submit the dispute to mediation administered by a mediator agreed between the parties. If the parties cannot agree on a mediator within 14 days, a mediator shall be appointed by the Channel Islands’ Civil Mediation Council or its successor body.
20.3 Costs of Mediation
Unless otherwise agreed in writing, the costs of mediation shall be shared equally between the parties. Each party shall bear its own costs associated with preparing for and attending mediation.
20.4 Jurisdiction and Court Proceedings
If the dispute is not resolved through mediation within 45 days of the mediator’s appointment (or such longer period as the parties may agree), either party may pursue the dispute through the Royal Court of Jersey or any other competent court within the Island of Jersey. These Terms and Conditions and any dispute arising from them shall be governed by and interpreted in accordance with Jersey law.